Terms & Conditions

1. Who we are

Brandly is provided by Goldstar Luxury Group Ltd, trading as Brandly (an Inno360Insights product) ("we", "us"). When you use Brandly you are contracting with Goldstar Luxury Group Ltd. Contact: info@inno360insights.com.

2. Accepting these terms

By creating an account or continuing to use Brandly, you agree to these terms. If you use Brandly for a business, you confirm you have authority to bind it. You must be at least 18.

3. The service

Brandly helps you describe your brand, create content with AI, and plan and schedule posts. Plans give you a limited, non-exclusive, non-transferable right to use the service within your plan's limits. AI tasks are paid from a prepaid wallet in pounds; the cost is shown before each task.

4. Your account

Keep your login details confidential and your information accurate. You are responsible for activity under your account.

5. Acceptable use

You must not:

• use Brandly for anything unlawful, fraudulent, or for spam;
• infringe anyone's intellectual property or privacy;
• create illegal content, hate speech, harassment, deceptive deepfakes or impersonation, or misleading claims;
• try to bypass AI safety filters ("jailbreaking"), or use Brandly to create malware;
• interfere with security — including malware, probing, scraping, reverse engineering, reselling, or getting around technical limits.

6. AI content

You are responsible for what you ask Brandly to create, for checking outputs before you publish them, and for having the rights to anything you upload. AI outputs can be wrong or incomplete and are not professional (legal, financial, medical) advice. Subject to these terms, you own the content you create with Brandly. You give us a limited licence to host and process your content only to provide the service.

We may remove or restrict content, refuse or filter outputs, and suspend accounts that break these rules. If you believe content made with Brandly infringes your rights, email info@inno360insights.com and we will review and act on it. Repeated infringement leads to account termination.

7. Our intellectual property

We own Brandly — its software, design, documentation and branding. Nothing in these terms transfers that ownership to you.

8. Payments and subscriptions

Payments are processed through Stripe. The payment terms and applicable seller information are shown at checkout. Plans renew automatically until cancelled; if you cancel, you keep access until the end of the period you paid for. Plan changes take effect immediately with proration. See our Refund Policy.

9. Service level

We work hard to keep Brandly running, but we do not guarantee it will be uninterrupted or error-free. To the fullest extent allowed by law, we exclude implied warranties such as fitness for a particular purpose.

10. Suspension and termination

We may suspend or end your access for material breach of these terms, non-payment, security or fraud risk, or repeated or serious policy breaches. You can stop using Brandly at any time. When your account ends, you can ask us to export your data within 30 days; after that we may delete it.

11. Liability

Our total liability is limited to the fees you paid us in the 12 months before the claim. We are not liable for indirect or consequential losses such as lost profits, data or goodwill. Nothing limits liability for fraud, death or personal injury caused by negligence, or anything else that cannot be limited by law. You agree to cover our losses from claims caused by your content, unlawful use, or breach of these terms.

12. General

We are not responsible for delays caused by events outside our reasonable control. You may not transfer your account without our consent; we may transfer our rights as part of a merger or sale. These terms are governed by the law of England and Wales, and its courts have jurisdiction.