Refund Policy

30-day money-back guarantee

If you're not happy with your purchase, you can ask for a full refund within 30 days of your order date. This applies to plan subscriptions and AI wallet top-ups.

How to ask for a refund

Email info@inno360insights.com with your order details to request a refund. Approved refunds are processed through the payment provider used for your purchase. Refunded wallet credit is removed. Available credit stays non-negative; any spent-credit shortfall is shown as separate debt and must be repaid before further AI generation. A fully refunded subscription payment ends workspace access immediately.

Cancelling

You can cancel your plan at any time from the Billing page. You keep access until the end of the period you've paid for.

This policy is provided by Goldstar Luxury Group Ltd, trading as Brandly (an Inno360Insights product), and does not affect your legal rights.